Stay In Caloundra
This policy outlines how we handle your personal information, your rights, and how we ensure your data stays secure while you use our website, guides, and itinerary planning tools.
1. Information We Collect
We collect information that helps us personalise your travel experience and improve our services. This includes:
- Personal Identification: Name, email address, and contact details (collected when you subscribe to our newsletter or request a guide).
- Travel Preferences: Your interests in specific Caloundra tours, sightseeing locations, or itinerary styles.
- Technical Data: Your IP address, browser type, and how you navigate our site (collected via cookies and analytics).
- Interaction Data: Information on which local businesses or accommodation listings you view or click.
2. How We Collect Your Data
We collect information through:
- Direct Interaction: When you fill out a contact form, sign up for a local guide, or use our itinerary planner.
- Automated Technologies: As you interact with our website, we use cookies and pixels to collect data about your equipment and browsing patterns.
- Third Parties: We may receive data from analytics providers (like Google) or advertising networks.
3. Affiliate Links & Third-Party Bookings
Stay In Caloundra provides a platform to discover accommodation and tours. Please note:
- Affiliate Relationships: Some accommodation and tour listings contain affiliate links. If you click these and make a booking, we may earn a small commission at no extra cost to you.
- Third-Party Processing: When you click an affiliate link to book accommodation (e.g., via Booking.com or Expedia), you are leaving our site. Your data is then handled by that third party according to their privacy policy. We do not store your credit card or payment details.
- Local Businesses: Links to local Caloundra businesses are provided for your convenience. We are not responsible for the privacy practices of these external sites.
4. Why We Use Your Information
We use your data to:
- Organise & Customise: Provide you with tailored itineraries and travel suggestions.
- Communicate: Send you updates on Caloundra events, news, and special offers from local businesses (only if you have opted in).
- Improve: Analyse website traffic to see which Caloundra landmarks and tours are most popular.
- Comply: Meet our legal and regulatory obligations within Australia.
5. Disclosure of Your Information
We do not sell your personal information. We may share your data with:
- Service Providers: IT and administration providers who help us run the website.
- Professional Advisers: Lawyers, bankers, and auditors based in Australia.
- Legal Authorities: If required by law or to protect our rights.
6. Data Security & International Transfers
We take the security of your data seriously and have implemented measures to prevent unauthorised access. While we are based in Australia, some of our service providers (like email marketing platforms or cloud storage) may store data on servers located overseas. We ensure these providers adhere to standards equivalent to the Australian Privacy Principles.
7. Your Legal Rights
Under Australian law, you have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask us to update or correct any inaccurate information.
- Deletion: Request that we delete your data (subject to certain legal exceptions).
- Opt-out: Unsubscribe from marketing emails at any time via the 'unsubscribe' link.
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us via the website contact form.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Last Updated: February 4, 2026
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